The Ohio Department of Insurance helped state insurance consumers save or recover nearly $42 million in 2018, reported Jillian Froment, department director.
“One of the most important and fulfilling responsibilities we have is to help consumers understand their policies and to make sure their claims are paid in accordance with their policy,” Froment said. “We want to hear from consumers anytime they have questions or concerns about their insurance coverage.”
In 2018, the department handled nearly 6,000 insurance-related complaints from consumers, Froment said. Mostly mirroring national complaints trends, the top complaint reasons in Ohio were for claim denial and claim delay while the coverage types most complained about were health and automobile insurance.